Our Blog

5 thoughts on “Customers Say the Darnedest Things

  1. admin says:

    Great post Kimberly, can’t wait to hear all the stories!

  2. Donna says:

    I’ve been in business for over 30 years and my tried and true method is to kill them with kindness. I deal with the wedding trade and they can be a very demanding group. More times than not I receive an apologetically if they were rude and place another order.

    1. Kimberly says:

      Agreed! Most do not realize how they sound but when you are ultra kind back, it sort of stops them and makes them think.

  3. YankeeBurrow says:

    ugh, my husband once had a customer (he does small engine repair) demand a discount on the bill. My husband offered to take off the new part, and give the customer the old part back, all at no charge. Then the customer could take it to back to John Deere and see if the service department there would do the work at a discount. The customer paid the full price.
    Debbi
    YankeeBurrow

    1. BabyBearSoap says:

      YankeeBurrow, Your husband sounds like a smart person. I’m sure most any service department would likely charge more. ?

Leave a Reply

Your email address will not be published. Required fields are marked *

Scroll To Top
Close
Close
Close

My Cart

Shopping cart is empty!

Continue Shopping